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• Solution
should be in the critical path of the customer and value should
come through differentiation from other service Companies
/ Uniqueness.
- We ensure that a business school
graduate with experience in technology implementation is in
touch with the client before the techies take over. This intial
business process is necessary to ensure that the correct understanding
is carried forward via flowcharts, without any loss in the
business plan, to the final product.
- A solution with requisite scalability inherent comes with
the critical understanding of the objective in the very beginning.
This minimizes the need for substantial re-writes of codes
when it comes to upgrades or modifications.
• Dedicated
manpower, still lower costs, ease of use and fast deployment
of applications; No substantial re-writes required for upgrades
and changes.
- The dedicated team that takes over a project once
awarded, is in constant touch with the client for free flow
of information, updates and change requirements.
- Our various accreditations such as STPI, NASSCOM help us
to leverage the latest technologies and hardware whilst keeping
costs of staying abreast down to a minimum.
• Location
transparency - URL for all work and projects
- A testing platform is allocated to all the ongoing
projects. Thus work done, is uploaded onto the test server(s)
on a regular basis, so that the client can check the progress
real time.
- A two way communication channel with the client is open
all the time. The assigned technical project manager makes
sure that work is uploaded onto test server, feedbacks from
the client received and required action taken on a regular
basis.
• Legacy
- Cross functional apps which maps with existing data and
applications of the enterprise
- The critical factor for transitioning from an existing
legacy application to a customized solution is "conversion".
Conversion of data and users. SynapseIndia has created several
adapters and middle tier apps which allow for seamless conversion
and/or map existing data from the legacy applications to new
platform apps. This also allows users to continue working
on the existing and pre-entered data without any latency.
- The legacy adapters also permit phased transitioning for
departments and different locations, thereby permitting use
of either legacy or new application during this period.
• Packaged
software is 10% shrink wrap and 90% services - installation,
integration/implementation, training etc.
One inherent problem with Off-the-shelf software is
its ability or rather the lack of it to fit smugly in place.
Enormous amount of resources (costs of implementation, training
and process re-orientation) may yet be spent before the software
starts to function and achieve it's objectives. Installation,
integration with existing systems (specially legacy apps)
and
paying for additional not-required features are just a few
of the hitches that may work as a deterrence.
Tailor-made software on the other hand is
easier to start using:
- Objective frozen and communicated to the developer
- System flow generated
- Existing processes and methods taken into account
- Time frame projected
- Both way communication channel opened
- Test server allocated
- Phased or single transition
- Progress monitoring made live
- Feedbacks taken care of
- Beta and other testing phases
- Seamless integration with existing system (including legacy)
- Only final touches required in short training
- Cross-over time minimized
- No downtime
- Money well spent with no waste in not-required features.
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